Terms & Conditions

Booking

You can request a booking by email at [email protected], by phone, or through our online booking page. A quote is not a confirmed booking. A booking is only confirmed once we have sent you a booking confirmation. We work on a first-booked, first-confirmed basis, and once a booking is confirmed we keep our commitment to it. Please check the dates, times and addresses on your confirmation, as you are responsible for their accuracy.

Notice

We normally ask for at least 48 hours’ notice. We are glad to receive last-minute requests and will confirm if we have availability, but this cannot be guaranteed.

Prices

The price we quote is the price you pay. We do not add VAT. Prices are agreed before the journey and our chauffeurs cannot change them. Airport fees, the London Congestion Charge and similar third-party charges are charged at the amount we pay, with no mark-up. Where your route, stops or waiting, or the timing of the journey, take the vehicle into a charging zone, the charge applies. Airport pick-ups include an estimate for car park charges; extra parking caused by a long delay is charged at cost. Meet and greet and flight monitoring are included. A premium of double the standard price applies on Christmas Day and New Year’s Day.

Waiting time

Airport pick-ups include 60 minutes’ waiting from the time your flight lands (with your flight number). Without one, we count from the scheduled arrival time. For all other pick-ups, 15 minutes is included. Further waiting is charged at £30 per hour.

Changes

Please tell us of any changes as early as possible and we will do our best to accommodate them. Extra stops, a changed route or destination, or waiting at a stop can change the price. We will confirm any change where we can.

Cancellation and no-shows

Cancel 24 hours or more before the start time and there is no charge. Within 24 hours, the agreed price applies. If you do not appear for your pick-up, the full agreed price applies.

Payment

Existing clients are invoiced after the journey. For new clients we may ask for a deposit or payment in advance. We accept major credit and debit cards and bank transfer, in pounds sterling. Invoices are payable within 14 days. We may charge interest on overdue invoices as the law allows.

Delays and journey times

We monitor your flight and adjust the pick-up time for delays and early arrivals where we can. We aim to be punctual but are not responsible for delays outside our control, such as traffic, accidents or breakdowns. Journey times are estimates, so please allow enough time for flights and meetings.

Vehicles and chauffeurs

We may change the vehicle or chauffeur when necessary, and may use subcontracted vehicles, which are insured.

Luggage and damage

Belongings and luggage are carried at your own risk. You are responsible for any damage or cleaning needed as a result of you or your party.

Conduct

Smoking, vaping and alcohol are not permitted in our vehicles. We may refuse to carry anyone under the influence of alcohol or drugs, or whom we reasonably consider a nuisance or danger to our chauffeurs, other passengers or the vehicle, without refund or compensation.

Lost property

Our chauffeurs check the vehicle after each journey and will try to return anything left behind. Unclaimed items are eventually handed to the nearest police station. Please contact us by phone or email with any queries.

Our website

The information on this website is general and we do not guarantee that it is complete or up to date. We are not responsible for the content of other websites we link to.

Complaints, privacy and your rights

If something is not right, please tell us as soon as possible. See our Complaints page. How we handle personal information is explained in our Privacy Policy. Nothing in these terms affects your legal rights.

Changes to these terms

We may update these terms; errors and omissions excepted. The terms in force when you confirmed your booking apply to that booking.

Last updated: 11 November 2026